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VCS Call fail on TraversalZone if media encryption mode is not " Auto"

Hi, 

I have VCS-E and VCS-C connect like this..  ( X8.1)

 

(1001) Movi--Internet----VCSE---TraversalZone--VCS-C----Movi(1002)

 

Call between 1001 --> 1002  fail with search log " request timeout " if set Media Encryption mode in TraversalZone  to any option other than "Auto".

 

It used to work before but call start to  fail after reboot VCS-C , I am not sure if configuration changed before reboot.

Appreciate if you could help...

 

Thanks..

1 REPLY
Cisco Employee

Hi Nattawut,

Hi Nattawut,

You can collect the VCS diagnostic logs for two calls, one which works and one which fails by changing the Media Encryption Mode and post them here so that the signaling in both cases can be compared.

Manish

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