VCS Expressway admin password recovery error

[Risat]

Hi,

I am trying to reset the password for VCS expressway through console using pwrec, but I am getting the attached error. Any help would be much appreciated.

[Martin Koch]

Not sure if there was a bug regards the pwrec, I did not find it.

Do you happen to have the enhanced security key? If I recall it right that

diables the pwrec functionality.

The pwrec is only available directly after a reboot, but if I interpret your screenshot

right thats what you tried anyhow.

I guess you tried the admin and the root user with the password TANDBERG.

If you have a valid service contract you should consider opening a TAC case.

And maybe you get an answer here as well.

[Wayne DeNardi]

Did you follow the password instructions correctly?  Usually you get this error when you've missed the critical "Restart" step.

The "pwrec" account is only available for a short time (one minute) following a restart.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

[Risat]

Hi,

This is done. It was just a cosmetic error, I just had to continue giving the user admin/root for which the password need to be reset. Thanks for your support.