The VCS Expressway does not have an auto-attendant feature. However, you could use the fallback alias feature on the Expressway, which would route calls to an MCU auto-attendant for you. Check out this discussion here which may help you: https://supportforums.cisco.com/discussion/11418436/vcs-e-calls-direct-codian-mcu-auto-attendant
Very valid . As you specified not many systems have this problem , it is only the ppl.
There are always users who dont understand how to establish Video Call . Those stupid ppl seek assistance from a helpdesk who can route calls .
Helpdesk / Admin acting as a intermediate user should have a single user interface through which he/she can transfer calls/ alter the call path between all infra devices + endpoints . It is not only for conference calls but also the point to point calls. This will be helpful for calls between diff organization.
pls put ur thoughts on this .
info was helpful - IVR for video vanished. We have a Conductor. I will explore what i can do with it
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