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Video Layout Issue On TC6.X.X for Profile Dual

Hi,

Did someone encountered same issue on Telepresence Profile Dual with C-series codec running TC6.X.X wherein during a video call, point to point call only without PC presentation, the video of the participants (local + farend) is displayed on the main monitor (left screen) and blank on the second monitor (right screen).

We encountered the issue during the fresh installation of the system. No other settings reconfigured on the codec except the IP settings.

The expected layout should be the farend video will be on the main monitor (left) and the local video should be on the second monitor (right). Then, if there will be a presentation source, the presentation should be displayed on the second monitor only (right) then the video layout for participants will be displayed on the main monitor (left).

Is there a twicking we need to do on the codec settings to do that kind of setup?

What shoud be the right video settings on the codec?

Thank you for your help.

Best regards,

Acevirgil

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1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Video Layout Issue On TC6.X.X for Profile Dual

Hi Acevirgil,

Please check the local layout setting and selfview settings on device.

xConfiguration Video SelfviewDefault OnMonitorRole

First: The self view picture will be shown on outputs with the Video Output HDMI/DVI/Composite MonitorRole set to First.

Second: The self view picture will be shown on outputs with the Video Output HDMI/DVI/ Composite MonitorRole set to Second.

Current: When leaving the call, the selfv iew picture will be kept on the same output as during the call.

xConfiguration Video Layout LocalLayoutFamily: equal

4 REPLIES
Silver

Video Layout Issue On TC6.X.X for Profile Dual

Hi Acevirgil,

Please check the local layout setting and selfview settings on device.

xConfiguration Video SelfviewDefault OnMonitorRole

First: The self view picture will be shown on outputs with the Video Output HDMI/DVI/Composite MonitorRole set to First.

Second: The self view picture will be shown on outputs with the Video Output HDMI/DVI/ Composite MonitorRole set to Second.

Current: When leaving the call, the selfv iew picture will be kept on the same output as during the call.

xConfiguration Video Layout LocalLayoutFamily: equal

Video Layout Issue On TC6.X.X for Profile Dual

Hi Amit,

These CLI commands on codec resolves the issue:

xconfiguration Video Layout LocalLayoutFamily: Equal


xconfiguration Video SelfviewDefault OnMonitorRole: Second

Thank you for your help.

Best regards,

Acevirgil de Ocampo

Cisco Employee

Video Layout Issue On TC6.X.X for Profile Dual

Hello Acevirgil,

  From your description, it sounds like you may be hitting a known issue in the earlier TC6.x code versions. (what specific version are you running, or have you tested?)  Upon migration from TC5 to TC6 layouts were handled a little differently,

CSCuh04746 - might be the issue you are running in to.  If so, this was supposed to be fixed in tc6.3, but it looks like the integrated release is in TC7.

Kenny

Video Layout Issue On TC6.X.X for Profile Dual

Hi Kenneth,

Thank you for the response.

The sytem is running on TC6.2.0.20b1616.

Br,

Acevirgil

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