Did someone encountered same issue on Telepresence Profile Dual with C-series codec running TC6.X.X wherein during a video call, point to point call only without PC presentation, the video of the participants (local + farend) is displayed on the main monitor (left screen) and blank on the second monitor (right screen).
We encountered the issue during the fresh installation of the system. No other settings reconfigured on the codec except the IP settings.
The expected layout should be the farend video will be on the main monitor (left) and the local video should be on the second monitor (right). Then, if there will be a presentation source, the presentation should be displayed on the second monitor only (right) then the video layout for participants will be displayed on the main monitor (left).
Is there a twicking we need to do on the codec settings to do that kind of setup?
What shoud be the right video settings on the codec?
From your description, it sounds like you may be hitting a known issue in the earlier TC6.x code versions. (what specific version are you running, or have you tested?) Upon migration from TC5 to TC6 layouts were handled a little differently,
CSCuh04746 - might be the issue you are running in to. If so, this was supposed to be fixed in tc6.3, but it looks like the integrated release is in TC7.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...