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New Member

Where to find Call Statistics in the TC type endpoint logs

When you browse to an endpoint running the TC software to the Call page you can click the 'i'-button (information) to have an overview of the call statistics (see attached screenshot).

Is this information also available in one of the logs on the endpoint?

You have plenty of log files but I do not have a clue where to look.

 

Everyone's tags (1)
3 REPLIES
Cisco Employee

Hi,Unfortunately the logs

Hi,

Unfortunately the logs doesn't store the media statistics. We have to check the xstatus from the CLI during the live call to check the media statistics

Thanks,

Deva G

 

New Member

I find this a big shortcoming

I find this a big shortcoming if the call statistics are not available in any logfiles.

This is crucial information needed for troubleshooting that cannot be found in TMS neither in the VCS logs.

Cisco Employee

Hi,We can still see the

Hi,

We can still see the Jitter & packet loss values from the "diagnostics -> Call History" for all the previous calls

 

Thanks,

Deva G

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