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Community Member

cm not seeing updated logs

I've had 2 occurences in the past 24 hours of users getting "Connection reset by peer: socket write error" on one of the 2 CM they connect to. I can connect to the other but see no logs updated, looks like since the other CM lost its connection.

I have to restart Tidal services on both CM and the master/backup to get all information going again.

I have Tidal 6.03 FT with 2 CM - all on VM's and a SQL DB.

Anyone seen this before? Anyone have a resolution I can look at?

Community Member

cm not seeing updated logs

Is that in the CM logs or in your client browser? what Browser are you using? Have you externalized the database? How are you 2 CMS setup (infrastructure and network)? We probably need more information to help.

I don't think you are alone in seeing timing issues when looking independently at each CM. They may have different "synch" intervals and may need to be configured / tuned. There are some documents out there for that... Certainly  having Cisco review would be the best option.


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