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New Member

Need carriage return in the Email message

Hi,

Is there any way to add carriage return into the Email message body? Though I am clicking 'enter' into the message definition but when I recieve that mail, it all comes in a single line.

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Need carriage return in the Email message

I sometimes get the same behaviour (TES 6.x), and the workarround that i've found is to edit the email action and simply hit enter on each line within the action so to make a new empty line between each line and the next one.. you can hit del to bring the line back .

in other words, put your curser on the end of each line in the action and hit enter then follow it by del.. repeat for all of your lines withn the action.. save it and then try again.. that at least worked for me .. hope it will for you as well

Good luck

9 REPLIES
New Member

Need carriage return in the Email message

May I please get a solution for this, it is quite urgent and important.

New Member

Need carriage return in the Email message

What Version are you on? and Operating System for Master?

This should work

We have standard email templates with multiple lines example:

============ Job Details ============

Job Run Id:
Job Parent:
Status:
Job Name:

etc..

New Member

Need carriage return in the Email message

Ours also works correctly as Marc shows.  I do not know how Tidal determines end of line or carriage return, but I went into the database and the only thing I noticed is 2 spaces where we indicated cr.

try putting 2 spaces at the end of the line along with carriage return in your definition.

New Member

Need carriage return in the Email message

Tried with 2 spaces, still not working.

This is how I am defining it:

%URGENCY= 3 

%NO_OF_USERS= 4 

%RECORDED_METHOD= 400019 

%SUMMARY=

and this is what comes in mail:

%URGENCY= 3 %NO_OF_USERS= 4 %RECORDED_METHOD= 400019 %SUMMARY= X_SPC_YBMM0016_UBSRBPOSS-P

This is quite hardcoded and I need the '%' signs in the format, so can't remove them. But need every variable to be in different line.

New Member

Need carriage return in the Email message

I put that code in and got what I think you are expecting (looks the same on my mobile as well)

%URGENCY= 3

%NO_OF_USERS= 4

%RECORDED_METHOD= 400019

%SUMMARY= EmailTest

What email client are you using (we are using outlook)

Tidal sends as SMTP plain text

You may have mail settings on your local email client that impact the viewing of these emails

New Member

Need carriage return in the Email message

We too are using outlook only, still not getting the expected output mail.

I am at tidal 5.3

New Member

Need carriage return in the Email message

I sometimes get the same behaviour (TES 6.x), and the workarround that i've found is to edit the email action and simply hit enter on each line within the action so to make a new empty line between each line and the next one.. you can hit del to bring the line back .

in other words, put your curser on the end of each line in the action and hit enter then follow it by del.. repeat for all of your lines withn the action.. save it and then try again.. that at least worked for me .. hope it will for you as well

Good luck

New Member

Need carriage return in the Email message

Wow, it worked !!

Thanks a lotttt Rami

New Member

Need carriage return in the Email message

Wow is right!!!

Great job Rami!!!

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