Runbook linked to Lotus Notes document?

[Michelle Morris]

Hi all -

Has anyone used a link in the runbook tab to open a Lotus Notes document?

In Internet Explorer, if you copy the Notes identifier into the address bar and hit enter, it will launch Lotus Notes and open the document.  If I place the same link in the runbook tab and choose to Load URL, I receive an Internet Explorer error message. 

I wonder if anyone has tried this and made it work?

Here is an example identifier:

Notes://servername/85256DEA00522A59/BF25AB0F47BA5DD785256499006B15A4/BF9221E793A33B4D852579EC005CB651

Thanks!

Michelle

[Michelle Morris]

After more testing and some pointers from Brian Hayes, I have it working.  If the Tidal client is running via Citrix it won't work.  The Tidal client has to be installed locally on the same machine as Lotus Notes because the document will open in Lotus Notes, not as a web page.

Michelle