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Training Strategy - poll

Another area we endeavor to do better on is onboarding new users and and helping them get started. While routine formal training with Cisco and third party is always the Cadillac of options, just curious to know what others do for their new users:

  • Are your users required (compliance/security or company policy) to be formally trained prior to using Tidal in PRD?
  • Do you have a formal certification process in house (not using outside training) for onboarding new users?
  • How often do you conduct in house training? Do you use the delivered Tutorial and Reference Guide PDFs for training material or have your own Tidal knowledgebase and training guides specific to your company/environment? Do you use recorded or live in house training?.
  • For those with resource and budget constrainsts - Is training mostly OTJ/buddy system or is it mainly trial by fire.
  • For those without budget constraint - how often do you engage outside help with Tidal training?
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Training Strategy - poll

  • Are you users required (compliance/security or company policy) to be formally trained prior to using Tidal in PRD?
    • No
  • Do you have a formal certification process in house (not using outside training) for onboarding new users?
    • No usually done on a one-on one basis which
    • we are looking to formalize with a tidal 101, 201, 301 class based training that our team puts on
  • How often do you conduct in house training? Do you use the delivered Tutorial and Reference Guide PDFs for training material or have your own Tidal knowledgebase and training guides specific to your company/environment? Do you use recorded or live in house training?.
    • Not yet, We are creating our own tutorial with company specific details
    • We will offer a class every other month and alternate between 101 and more advanced topics
    • We will also be recording our classes and posting to a internal web site
  • For those with resource and budget constraints - Is training mostly OTJ/buddy system or is it mainly trial by fire.
    • OTJ isn’t that how it always seems to go 
  • For those without budget constraint - how often do you engage outside help with Tidal training?
    • Not since Cisco aquired tidal but we may consider it if the price is right
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