Does that refer to configured agents, or concurrent agents?
Only a shift based call centre may require more than 100 agents configured, but have no more than 50 agents active at one time. Is this supported on the BE6000?
Also, I have read in another post, the number of recording channels is restricted on the BE6000, although it's not clear to what - is this restriction applicable to 3rd party solutions hosted on seperate hardware, or just on-box CISCO provisioned recording?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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