BE6000 max contact centre agents

[ajenks]

Hi, the BE6000 is quoted as being limited to 100 agents, 10 supervisors :

http://www.cisco.com/c/en/us/products/collateral/unified-communications/business-edition-6000/qa_c67-703226.html

Does that refer to configured agents, or concurrent agents?

Only a shift based call centre may require more than 100 agents configured, but have no more than 50 agents active at one time. Is this supported on the BE6000?

Also, I have read in another post, the number of recording channels is restricted on the BE6000, although it's not clear to what - is this restriction applicable to 3rd party solutions hosted on seperate hardware, or just on-box CISCO provisioned recording?

[Aman Soi]

Hi,

It would be max.100 concurrent agents support on BE6K .Now if in a shift you have 50 agents logged in , then, it would be 50 concurrent agents.

regds,

aman