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New Member

CUCM VM 7.1.5 to 9.1.2 migration error.

Hello there,

after successful virtualization of production env. into VM and implementation

of OVA file all went fine with 9.1.2(Rest or Unrest) upgrade until almost 88% of RU upgrade.

Than it failed with error Error detected in post-install phase.

Iv discovered in log of install.log next lines:

component_install|File:/opt/cisco/install/bin/component_install:756, Function: exec_progmeter(), /opt/cisco/install/bin/progmeter failed (1)|<LVL::Error>
appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:269, Function: refresh_upgrade(), failed to refresh_upgrade infrastructure_post components|<LVL::Critical>
post_install|File:/opt/cisco/install/bin/post_install:911, Function: install_applications(), /usr/local/bin/base_scripts/appmanager.sh -refresh-upgrade failed (1)|<LVL::Error>
post_install|Exiting with result 1|<LVL::Info>
post_install|INSTALL_TYPE="Refresh Upgrade"|<LVL::Debug>
post_install|Process refresh upgrade failure|<LVL::Info>
post_install|(CAPTURE) Mail notification cancelled - smtp server address for email not found! [/usr/local/platform/conf/platformConfig.xml]|<LVL::Debug>
post_install|Retore grub.conf from grub.conf.recovery|<LVL::Info>

 

Any idea?

Randy

 

Everyone's tags (1)
10 REPLIES
Cisco Employee

Did you install the refresh

Did you install the refresh upgrade COP file??

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
VIP Purple

Hi Randy,Hope u are

Hi Randy,

Hope u are installing ciscocm.refresh_upgrade_v1.3.cop.sgn file?

 

regds,

aman

VIP Purple

Hi Randy, can u try adding

Hi Randy,

 

can u try adding SMTP configuration and check whether RU is happening or not ?

 

regds,

aman

VIP Purple

Hi Randy, I was going through

Hi Randy,

 

I was going through bugs even though it is not related to your CUCM but says adding Email destination and SMTP. Bug is for CUCM 8.6

Just try if it helps.

 

RU: Add Email Notification to GUI
CSCtn75242
Symptom:
The web GUI does not have email notification fields.
Conditions:
Go to the install page
Workaround:
None. Will be fixing.

 

 

regds,

aman

New Member

I tried fresh upgrade VM 7.1

I tried fresh upgrade VM 7.1.5 to 9.1.2, no SMTP included and it works.

After restore of database into 7VM .1.5 and upgrade into 9.1.2 with/without SMTP it fails.

 

Any other idea?

Thanks.

Randy

 

VIP Purple

Hi Randy, No more clues.I

Hi Randy,

 

No more clues.I have never faced such issue.

 

Please open tac case with cisco for more troubleshooting and please share their findings.

regds,

aman

New Member

Yep, COP file installed

Yep, COP file installed before upgrade. I did v1.3 first  and v1.2 later on for test upon each node, just to be sure.

No idea whats wrong from log output.

 

Any idea?

Randy

VIP Purple

Hi Randy, did u verify the

Hi Randy,

 

did u verify the checksum of downloaded cop file?

regds,

aman

New Member

Yep, md5 hash checked and its

Yep, md5 hash checked and its correct.

 

Any other idea?

Thanks.

Randy

Hello Randy, I am facing the

Hello Randy, I am facing the same issue as you on a migration from 7.1.5 to 9.1(2).

Could you solve it? Can you share the solution?

 

Thanks!

 

Héctor

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