Media Sense Upgrade from 10.5 to 11.5

[karthikeyan swaminathan]

Hi Experts,

I would like to know how to perform Media Sense upgrade from 10.5 to 11.5, is there any document available. Our Media sense integrated with CUCM and UCCX system.

Also what pre-requistes should be consider/planned  for performing this upgrade.

Apart from taking Backups, is there any thing need to be considered, Is it similar to CUCM upgrade, i.e performing Pub first followed by secondary and then switch version in the same order as like Pub 1st followed by secondary

Thanks again all for your help!!!!!!!

[Manish Gogna · Accepted solution]

Hi Karthikeyan,

Please check the details in the upgrade guide here

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/115/User_Guide/CUMS_BK_M5B01864_00_ms-user-guide-115/CUMS_BK_M5B01864_00_ms-user-guide-105_chapter_010.html#CUMS_TP_C80C27E3_00

Additional info is available in the user guide and release notes for MS 11.5

Step 1	Take a VM snapshot of each node.
Step 2	Upgrade the primary node and wait for it to restart.(See the Node Upgrade Procedures section.)
Step 3	Upgrade the secondary node (if applicable) and wait for it to restart.
Step 4	Upgrade all expansion nodes (if applicable) and wait for them to restart.
Step 5	Upgrade the virtual hardware of each node by selecting Upgrade virtual hardware in the vSphere client.
Step 6	After all of the nodes have been successfully upgraded, delete the VM snapshot on each node.

HTH

Manish

[karthikeyan swaminathan]

Hi Manish,

Thank you so much for replying back on this thread.

I have some confusion w.r.t to Roll back process:

As part of roll back we are taking VM snap shot and additionally Exporting OVF template of the media sense node.

Among the below roll back procedure, do we need to follow both steps or just restoring the VM snapshots would be fine.

Here are the steps captured from the document:-

Make Sure we have taken VM snapshot of each node before we start the upgrade, as part of roll back process we can revert  to previous software version by restoring the  VM snap shot

Note:- Media Sense does not support the CLI Command, utils system switch-version, to revert to the older version.

Procedure:-

Step 1 Stop all nodes in the cluster. 

Step 2 Restore and delete the VM snapshots from all nodes in the cluster. 

Step 3 Using a web browser, sign into MediaSense Serviceability Administration. 

Step 4 Restart the primary node and wait for it to come back into service. 

Step 5 Restart the remaining nodes either one at a time or all together.

After each node comes back into service, it begins taking calls again. 

3.1 Restore Media Sense Node From Backup

Use this procedure to restore a Media Sense node from a backup.

Procedure

Step 1   Using the VMware vSphere Client, log in and connect to the VMware vSphere Hypervisor 5.1 server using the IP address or hostname of the vCenter Server, and entering the root username and password credentials.  The vSphere Client window appears. 

Step 2   Select File > Deploy OVF Template.  The Deploy OVF Template appears. 

Step 3   Enter the path from where you want to restore the Media Sense, or browse to the path and click Next.  The selected OVF Template Details appears. 

Step 4   Enter the name and location of the deployed template and click Next. 

Note     The name should be unique within the inventory folder. 

Step 5   Select the destination where you want to store the virtual machine files and click Next. 

Step 6   Select the format in which you want to store the virtual disks and click Next.  The deployment settings appears. 

Step 7   Click Finish to start deployment.  The Deploying Test screen appears showing the progress of the deployment.

Thanks once again for your help and support Manish!!!!!!!!!!!!!