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Community Member

Upgrade 8.5 to 8.6 doesn't work (partition disappears)

Hello,

The Upgrade of CUCM 8.5 to 8.6 doesn't work. My inactive partition disappears (no inactive partition available) after installation.

 

Before upgrade :

admin:show version active
Active Master Version: 8.5.1.11900-21
Active Version Installed Software Options:
cmterm-6945-sccp.9-3-3-2.cop
cmterm-9951.9-3-2-10.cop
localeinstaller
cmterm-8961.9-3-2-10.cop
cm-locale-combined_network-8.5.1.1000-1.cop
cmterm-7945_7965-sip.9-3-1SR2-1.cop
cmterm-9951.9-4-1-9.cop
po-locale-fr_FR-10.1.1.1000-1.cop
cm-locale-fr_FR-8.5.1.1000-1.cop
cmterm-devicepack8.5.1.17118-1.cop
cmterm-78xx.10-1-1-9.cop
cmterm-8961.9-3-4-24.cop
ciscocm.dst-updater.2012j-1.el4.8.5.1.cop
cmterm-6945-sip.9-3-3-2.cop
cmterm-7945_7965-sccp.9-3-1SR1-1.cop
cmterm-devicepack8.5.1.12017-2.cop
cmterm-dx650.10-1-2-33.cop
cmterm-9951.9-2-3-27.cop

 

Installing Refresh Upgrade is OK (ciscocm.refresh_upgrade_v1.3.cop.sgn).

admin:utils system upgrade status
Upgrade status : Successfully installed
Upgrade file: ciscocm.refresh_upgrade_v1.3.cop
...

 

The upgrade to 8.6 doesn't generate error during installation.

But in boot, I have the message :
Refresh Upgrade Failed
Error detected in pre-boot phase. Trying to restore the system to the active version. Please wait ...

 

After, CUCM boot in active partition (8.5) and I have no longer an inactive partition.

admin:show version inactive
no inactive partition available

 

I have an restricted version and I used UCSInstall_UCOS_8.6.2.24900-17.sgn.iso.

I tested 5 times (in test environment). One the time, the upgrade works perfectly. The only diffrence I can see again, it's disabling the LRO (http://docwiki.cisco.com/wiki/Disable_LRO).

I tested several times because I have meanwhile installer the latest devicepack.

 

 

EDIT : the end of the log file (Process refresh upgrade failure)

03/27/2014 11:51:20 component_install|(CAPTURE) Thu Mar 27 11:24:56 2014 cm-dbl-install.pixml  DEBUG:  pixml retval = 0 hence success|<LVL::Debug>
03/27/2014 11:51:20 component_install|(CAPTURE) Thu Mar 27 11:24:56 2014 cm-dbl-install.pixml  DEBUG:  <--|<LVL::Debug>
03/27/2014 11:51:20 component_install|(CAPTURE) Thu Mar 27 11:24:56 2014 cm-dbl-install.doL2Post  DEBUG:  <--|<LVL::Debug>
03/27/2014 11:51:20 component_install|(CAPTURE) Thu Mar 27 11:24:56 2014 cm-dbl-install.doActionL2Update  DEBUG:  <--|<LVL::Debug>
03/27/2014 11:51:20 component_install|(CAPTURE) Thu Mar 27 11:24:56 2014 cm-dbl-install  DEBUG:  cm-dbl-install [0]|<LVL::Debug>
03/27/2014 11:51:20 component_install|(CAPTURE) Thu Mar 27 11:24:56 2014 cm-dbl-install  DEBUG:  <--|<LVL::Debug>
03/27/2014 11:51:20 component_install|(CAPTURE) [14/03/27_11:27:11] SyslogAgt Migration: Import Syslog data|<LVL::Debug>
03/27/2014 11:51:20 component_install|(CAPTURE) [14/03/27_11:27:11] SyslogAgt Migration: Syslog RU IM files completed|<LVL::Debug>
03/27/2014 11:51:20 component_install|(CAPTURE) [14/03/27_11:27:27] /usr/local/cm/script/cm_syslog_post.sh: : INFO: Syslog post install in progress...|<LVL::Debug>
03/27/2014 11:51:20 component_install|(CAPTURE) [14/03/27_11:27:27] /usr/local/cm/script/cm_syslog_post.sh: : INFO: No Operation Required for RU|<LVL::Debug>
03/27/2014 11:51:20 component_install|(CAPTURE) [14/03/27_11:27:27] /usr/local/cm/script/cm_syslog_post.sh: : SUCCESS: Syslog post install complete.|<LVL::Debug>
03/27/2014 11:51:20 component_install|(CAPTURE) [14/03/27_11:31:20] /usr/local/cm/script/fips_postinstall.sh: : INFO: Nothing to be done|<LVL::Debug>
03/27/2014 11:51:20 component_install|File:/opt/cisco/install/bin/component_install:756, Function: exec_progmeter(), /opt/cisco/install/bin/progmeter failed (1)|<LVL::Error>
03/27/2014 11:51:20 appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:277, Function: refresh_upgrade(), failed to refresh_upgrade application components|<LVL::Critical>
03/27/2014 11:51:20 post_install|File:/opt/cisco/install/bin/post_install:911, Function: install_applications(), /usr/local/bin/base_scripts/appmanager.sh -refresh-upgrade failed (1)|<LVL::Error>
03/27/2014 11:51:20 post_install|Exiting with result 1|<LVL::Info>
03/27/2014 11:51:20 post_install|INSTALL_TYPE="Refresh Upgrade"|<LVL::Debug>
03/27/2014 11:51:20 post_install|Process refresh upgrade failure|<LVL::Info>
03/27/2014 11:51:20 post_install|(CAPTURE) Mail notification cancelled - smtp server address for email not found! [/usr/local/platform/conf/platformConfig.xml]|<LVL::Debug>
03/27/2014 11:51:20 post_install|Retore grub.conf from grub.conf.recovery|<LVL::Info>
03/27/2014 11:51:20 post_install|Copy recovery file, /grub/boot/grub/grub.conf.recovery, to /grub/boot/grub/grub.conf|<LVL::Debug>
03/27/2014 11:51:20 post_install|Retore of grub.conf complete|<LVL::Info>
03/27/2014 11:51:20 post_install|Invalidate upgrade partition|<LVL::Info>
03/27/2014 11:51:20 post_install|Removing master RPM|<LVL::Debug>
03/27/2014 11:51:20 post_install|Removing /etc/opt/cisco/install.conf|<LVL::Debug>
03/27/2014 11:51:20 post_install|Invalidate any product configuration file|<LVL::Debug>
03/27/2014 11:51:21 post_install|Setting product and deployment version attributes in /etc/opt/cisco/install/conf/callmanager_product.conf to 0.0.0.0000-0000|<LVL::Debug>
03/27/2014 11:51:21 post_install|Cleanup refresh upgrade staging areas|<LVL::Debug>
03/27/2014 11:51:45 post_install|File:/opt/cisco/install/bin/post_install:573, Function: handle_refresh_upgrade_failure(), Refresh upgrade failed. Trying to reboot to currently active version.|<LVL::Error>
03/27/2014 11:53:04 ServerApiManager|INITIALIZE: sam_legacy_mode_init=1|<LVL::Debug>
03/27/2014 11:53:17 ServerApiManager|INITIALIZE: sam_hssi_mode_init=0|<LVL::Debug>
03/27/2014 11:53:24 ServerApiManager|INITIALIZE: sam_legacy_mode_init=1|<LVL::Debug>
03/27/2014 11:53:36 ServerApiManager|INITIALIZE: sam_hssi_mode_init=0|<LVL::Debug>
03/27/2014 11:53:45 hardware_check.sh|Initializing hardware library on boot|<LVL::Info>
03/27/2014 11:54:04 hardware_check.sh|callmanager deployment Is Supported|<LVL::Info>
03/27/2014 19:56:22 rclocalmgr.sh|action type is commit_del|<LVL::Debug>
03/27/2014 19:56:22 rclocalmgr.sh|running commit_del|<LVL::Info>
03/27/2014 19:56:22 rclocalmgr.sh|No scheduled deletions|<LVL::Info>

 

11 REPLIES
Purple

Hi Denis, Did u verify the

Hi Denis,

 

Did u verify the checksum of downlaoded cop file ?

 

Also, after it is uploaded on CUCM, checksumming the file message comes along with MD5 checksum.please compare. it should be 

 

 

4ea72758b8c3d049687754f4cc7ae840

 

regds,

aman

Community Member

Hi, I verified the checksum.

Hi,

 

I verified the checksum. But it should be f2bbe3acc67e25d6830f777bd62158f2 (I verified in cisco website). It's OK.

 

Regards,

Denis

Purple

Hi Denis, Please re-check on

Hi Denis,

 

Please re-check on this link for MD5

 

http://software.cisco.com/download/release.html?mdfid=283782839&softwareid=282204704&release=COP-Files

regds,

aman

Community Member

Ah... The refresh upgrade.

Ah... The refresh upgrade. Yes, it's 4ea72758b8c3d049687754f4cc7ae840.

I reactivate LRO and... it's works!

I'll do a final test to confirm that the problem was well away... Strange... Strange...

 

 

Community Member

Is beyond me...With LRO

Is beyond me...

With LRO enabled :
* It works without device pack installed
* Ot doesn't work with device pack and some other firmwares phones

With LRO disabled :
* It never works...

Community Member

I juste tried using a CD/DVD

I juste tried using a CD/DVD source instead of SFTP... Partition disappears...

Purple

Hi Denis, suggest opening  a

Hi Denis,

 

suggest opening  a case.

 

regds,

aman

Community Member

I think I have found. It's

I think I have found. It's the bug CSCtt18005 => https://supportforums.cisco.com/discussion/11570261/cucm-851-upgrade-862a-issue

 

But now, I have the following message  "Upgrades are prohibited during Licensing Grace Period" when I try to run the update. I'll try to return the license.

Community Member

Even with a good NTP...

Even with a good NTP... Refresh upgrade failed.

04/03/2014 10:55:40 IPM|Internal Error, File:ipm.c:2006, Function: ipmReadNormalizedInputLine(), "/opt/cisco/install/ucplatform/scripts/installed_options_migrate RU Import 8.6.2.24900-17 8.5.1.11900-21 /usr/local/cm/ /common/component/ucplatform /common/log/install/capture.txt " terminated. Exceeded max time (240)|<LVL::Critical>

 

 

PS : It's in my test environment... Without Internet.

Community Member

With NTP, DNS or other

With NTP, DNS or other configured IP in CUCM... The upgrade works perfectly!

Purple

Hi Denis,You need to have NTP

Hi Denis,

You need to have NTP [correct stratum and version] synchronized prior to doing upgrades. I have observed if NTP is not synchronized, DRS backup also fails.

 

regds,

aman

 

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