Agent State after Ring No Answer

[mike.lo]

I would like to ask whether "Agent State after Ring No Answer" support per ACD queue setting or not. It is because I find that it is System Parameteres Configuration. Our IPCCX version is 4.0(5) Enhanced edition.

[Rob Huffman]

Hi Mike,

This setting is system wide as you have noted. This is for IPCC 3.x and 4.x versions. Here is a good Cisco Tech Note that explains this;

Change Agent State to "Ready" After Not Answering a Call

From this good doc;

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a0080227b1b.shtml

Hope this helps!

Rob