08-01-2011 02:42 PM - edited 03-19-2019 03:22 AM
I did a COBRAS export of Unity7.0.2 and then imported it into Unity Connection 8.5.su1. The export/import reported no issues in the log files. There are several users who are reporting they do not have recorded names migrated, as Unity Connection is reading their name from the directory. I checked in Unity, and the greetings are indeed there.
I have "Include voice names" and "Include Greetings" selected with the export tool, and no errors reported after the Export finishes. Did I miss something here or was there a known issue with this for anyone else? The customer has halted all migrations due to this so I am left to figure this out.
I have the most recent releases of the COBRAS tools, one which now requires a reboot after installation which was unexpected.
Feedback is welcome.
08-01-2011 02:48 PM
No known issues (in fact Cisco used 223 internally to migrate large numbers of folks for our internal migration a few weeks backs).
You can send me the export (no messages, just directory) and note a couple of the users that are missing greeitngs/voice names - could be a codec compatability issue if they've used something unusual on the Windows platform (normally this will be caught and converted on the fly) - but I can take a look - anything else will just be blind guessing.
08-01-2011 03:26 PM
Hi Jeff..
Thanks for your response. I just realized I am not running the newest version
of EXPORT on this server, and was surprised it asked me t reboot when I
installed the newest code from ciscounitytools.com...but if you could have a
look, I would appreciate it. I'll have to get approval before I can reboot this
server from customer.
Here is the file for the export. A few names of the people affected are:
Brian Bell, Ruth Ryan, Donna Breternitz, and Scott Way.
Unity 7.0.2 is using g729a, Unity Connection G711.
I appreciate your feedback,
Sandra Cole
Sent: Monday, August 01, 2011 5:48 PM
To: Cole, Sandra
Subject: - Re: Cobras import to Unity
connection - missing recorded names
Cisco Support Community
Re: Cobras import to Unity connection - missing recorded names
created by lindborg in Unified Communications Applications - View the full
discussion
08-01-2011 03:37 PM
I doubt the problem is with export - if you want to FTP me the actual export MDB file and not just the log, ping me off list and I can look at the actual backup - but I'm assuming it worked fine since there's no indication in the log files that anything is amiss there - but we can extract the wavs and do a test import here to be sure. Presumably nothing came up iin the import logs of interest?
08-01-2011 04:37 PM
Can you give me a location to FTP the file to you? Some users did get their
recorded names, others didnt, no errors in the Import other than alternate
extensions which were resolved by updating the alternate extensions restriction
table.
Is the version of COBRAS OK? I have now installed the latest one, am wondering
if we should try to migrate them again with that?
Thanks,
Sandra Cole
Have a great day,
Sandra Cole
P
Thank you for thinking of the environment before printing this email.
Merci de penser à l’environnement avant d’imprimer ce courriel.
08-01-2011 04:41 PM
Can't post that on a public forum - ping me off line (lindborg at cisco dot com) and I can email it to you.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide