CUCM Web Page

[Peter Valdes]

Hi,

We are running CUCM 7.1.3.10000-11 for a few months now and recently we encountered problems on our subscriber server.

Login to the web page https://x.x.x.x/ccmadmin cannot be displayed. Communication between publisher and subscriber is also unavailable via

Cisco Unified Serviceability page.

SSH2 to the server, I get this message on the screen:

Command Line Interface is starting up, please wait ...
java.io.FileNotFoundException: /var/log/active/platform/log/cli.bin (Read-only file system)
        at java.io.RandomAccessFile.open(Native Method)
        at java.io.RandomAccessFile.<init>(RandomAccessFile.java:212)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.restoreIndex(ciscoRollingFileAppender.java:100)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.setFile(ciscoRollingFileAppender.java:43)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:196)
        at org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:155)
        at org.apache.log4j.xml.DOMConfigurator.setParameter(DOMConfigurator.java:530)
        at org.apache.log4j.xml.DOMConfigurator.parseAppender(DOMConfigurator.java:182)
        at org.apache.log4j.xml.DOMConfigurator.findAppenderByName(DOMConfigurator.java:140)
        at org.apache.log4j.xml.DOMConfigurator.findAppenderByReference(DOMConfigurator.java:153)
        at org.apache.log4j.xml.DOMConfigurator.parseChildrenOfLoggerElement(DOMConfigurator.java:415)
        at org.apache.log4j.xml.DOMConfigurator.parseRoot(DOMConfigurator.java:384)
        at org.apache.log4j.xml.DOMConfigurator.parse(DOMConfigurator.java:783)
        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:666)
        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:616)
        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:584)
        at org.apache.log4j.xml.DOMConfigurator.configure(DOMConfigurator.java:687)
        at sdMain.main(sdMain.java:582)
java.lang.NullPointerException
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.updateIndex(ciscoRollingFileAppender.java:117)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.nextFileName(ciscoRollingFileAppender.java:92)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.append(ciscoRollingFileAppender.java:74)
        at org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:221)
        at org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:57)
        at org.apache.log4j.Category.callAppenders(Category.java:187)
        at org.apache.log4j.Category.forcedLog(Category.java:372)
        at org.apache.log4j.Category.info(Category.java:674)
        at sdMain.main(sdMain.java:596)
log4j:ERROR No output stream or file set for the appender named [CLI_LOG].   Welcome to the Platform Command Line Interfaceadmin:

Shutdown or restart does not respond and the server remains active.

admin:utils system shutdown

Do you really want to shutdown ?

Enter (yes/no)? yes

Appliance is being Powered - Off ...
Failed to Shutdown the Appliance

Executed command unsuccessfully

Help...

[William Bell]

What platform are you running?  If you are running a MCS-7825-I4, MCS-7828-I4, or MCS-7816-I4 then you may be running into a nasty bug that has plagued some of us in the past months.

There is a community document and associated bug IDs here: https://supportforums.cisco.com/docs/DOC-12955

HTH.

Regards,
Bill

Please rate helpful posts.

[Peter Valdes]

Hi William,

admin:show hardware

HW Platform       : 7825I3
Processors        : 1
Type              : Family: Core 2
CPU Speed         : 2130
Memory            : 2048 MBytes
Object ID         : 1.3.6.1.4.1.9.1.746
OS Version        : UCOS 4.0.0.0-28
Serial Number     : KQTFBTB

RAID Version      :
RAID Firmware Version:  1.18.83.00
RAID BIOS Version:  6.0e.00.00

BIOS Information  :
1.38

RAID Details      :
LSI Logic IR Configuration Utility 2.00.15
Background command progress status for controller 0...
IR Volume 1
  Volume ID                               : 5
  Current operation                       : None
  Volume status                           : Enabled
  Volume state                            : Optimal
  Physical disk I/Os                      : Not quiesc

Thanks

[William Bell]

Granted the generation of server is different but did you follow the document referenced and see if your hard drive firmware and model information matches those in the documented issue?  It would be a prudent check.

In any case, what is happening is that the Linux kernal detected something wrong when writing to the disk. To protect data integrity, the OS flags a bit to make the disk read only. The issue could be a corrupted disk or a software (firmware, device driver) issue. I recommend you contact Tac if you are unsure how to proceed.

HTH.

Regards,
Bill

[Alagusundaram sockalingam]

Hi All,

We faced similar issue on CUCM and CUPS servers. Servers are running in VM.

CUCM: 8.6.2  & CUPS: 8.6.5.

Fixed the issue with Recovery file, It was temporary fix. To fix the file system errors, need to rebuild the servers.

Regards,

Alagu