If I understand you correctly, you will create a new CTI route point on CCM to dial a new number, say 501. You want the caller to hear a different greeting, but have the same actions as your 500 auto attendant. Yes, you can do this. In the Unity SA, go to Call Handlers. Click the + sign to add. Enter the name of the new handler and click the radial button that says "Base on existing handler". Click the down-arrow in the field to display your current call handlers. Pick the main auto attendant for your 500 pilot. Add this new handler. Change the extension of this new one to be your new pilot number. All of the options, including the caller input keys and greetings will be copied from the originating handler. Go to the Greetings page of the new handler and update the greeting. If you have Messages going to a subscriber or distribution list, you may want to change that behavior. Also, any transfer options are copied. Be sure to check those to ensure it does what you want. This is bitten me a few times when I copied one call handler to another and forgot to change the transfer (also check if an Alternate transfer or greeting has been set). This should get you started :-) To learn more about Unity's audio text applications, you can go to www.ciscounitytools.com. You can add the Audiotext application to your Unity server (it is supported) to help document your call handler flow.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...