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New Member

2 extensions on VM box?

I have a user who forwards her phone to a hunt list. If someone on the huntlist picks up the call they may need to transfer it to the users VM. The problem is her phone is forwarded to the huntlist. The only thing I could think of would be to setup another extension with a mailbox. Any other way to do this? Can I point 2 extensions to one VM box?

I'm on Unity 4.04.

New Member

Re: 2 extensions on VM box?

Well I think answered my own question. I just created. A voicemail profile back to the original extension.

Cisco Employee

Re: 2 extensions on VM box?

I think what you propose will work, i.e. set up a dummy DN in CCM that forwards to Unity, then configure the subscriber's Unity account with an alternate extension that matches the new DN.

However, I think you can get what you need easier with something like this...

Transferring Calls Directly to Voice Mail


New Member

Re: 2 extensions on VM box?

Two options:

one you setup an alternate extension (in Unity on Subscriber) and a route point to it in CM.

or you just transfer --> voicemal --> *# Extension #2 --> Transfer.