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6921 Will not save on phone correctly

I am trying to change the ringtone on some 6921 phones from the default ringtone. When I select a new one and select save, it states it saved and then displays "unknown error" and does not update. How do I figure out what the issue is as I can play the tone before I save it, so I know it is loaded.

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6921 Will not save on phone correctly

Hi James,

Sounds like it could be related to the following bug: CSCtk06960 CME: ALL-LANG: 69xx: Unknown Error is displayed in ring tone settings.

Try upgrading the firmware on the phone and see if it fixes the issue.

HTH,

Chris

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