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7961 answering on speakerphone when call answered by CUEAC.

We have recently installed CUEAC 3.1.1.5 and it is set to use the handset.  When the operator answers the call, the phone rings once and the call goes directly to speakerphone.  When we call the phone directly it does not get answered on the speakerphone.  How can we stop this calls from being answered automatically on the speakerphone?

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Re: 7961 answering on speakerphone when call answered by CUEAC.

check the preferance on the AC client.  There should be something that states what the operator can use.  Headset, speaker or handset.  If its locked out, then you have to adjust at the AC Server

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