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Welcome to Cisco Support Community. We would love to have your feedback.

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New Member

911 Applications

Looking for Feedback on E911 applications outside of CER

RedSky solution?

911 Enable?


Does anyone have any feedback or experience with these?


Re: 911 Applications

you have to call your telco provider and have them pass the ANI through to the 911 PSAP.

This is usually a different path through THE PROVIDER'S switch than normal calls. As a test, you can change your CER 911 pattern and your CallManager route pattern to, say, call your cell phone instead of 911 to test. You may get the ELIN properly displayed on your cell phone. But still get nothing received by the PSAP. Don't forget to change the ERL of your test phone so you get the right pattern to your cell phone.

The provider may make you sign a form releasing them of any configuration errors because they just tie the physical circuit to your address. A config error on your part may send the responders to the wrong address.

Any ANI you send is probably being overwritten with your billing telephone number (or similar number) when making a 911 call. Funny why it came up with nothing.

New Member

Re: 911 Applications

I was looking for feedback on 3rd party products attaching to CallManager.


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