06-29-2009 05:10 AM - edited 03-18-2019 11:16 PM
Dear All,
We have CME with CUE 3.2.
I need your help to make a simple AA script, just we need the caller to hear Greeting message then transfer automatically to the operator.
Anyone can help ?
Thanks in advance
06-29-2009 06:13 AM
Do you have the CUE editor. If not, download and install the CUE Editor. Add a Play Prompt step and a Call Redirect step to a new script. Upload the script to CUE along with your prompt and create the AA from the CUE GUI.
Hope this helps.
Brandon
06-30-2009 05:30 AM
Dear,
I faced a strange problem when transferred call from AA to Operator.
PSTN > AA > Operator : the operator can hear voice but the customer can't hear the voice.
Local Ext > AA > Operator : its work fine.
PSTN > Local number : its fine
I got below log on the CME terminal logger:
Jun 30 12:01:48.588: %SIP-3-BADPAIR: Unexpected event 25 (SIPSPI_EV_CC_CALL_RESUME) in state 20 (SIP_STATE_INIT_XFER) substate 0 (SUBSTATE_NONE)
We have CME ver. : (C3825-SPSERVICESK9-M), Version 12.4(22)YB1,and CUE 3.2
The CME connected to egress gateway through SIP trunk.
can help ?
Thanks
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide