about registered CTI port and RTMT

[rachelau_2005]

I need to find out the number of registered CTI port on the call manager, I am trying to use the Real time monitoring tool at the moment. I go to "CTI" then "CTI Manager" ....then it show the NumOfOpenDevices and NumofOpenLines .,....whats the difference between them?

where can I find the number of registered CTI port on call manager via the RTMT?

Thanks

kind regards

Rachel

[aniramac]

Hi,

Using CTI terminology, a registered device is an "Opened" device.

Thus, you can check here:

RTMT > CallManager > CTI > CTI Search > CTI Devices

Select the CTIManager which your CTI Application is using as a CTI Provider.

Select Devices Status as "Opened".

Key in the other parameters as you require.