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account is locked on Unity Connection 7.1.3 webpage

Hi

All my accounts are locked out when I tried to log on to the unity connection webpage ( via web interface).  I am still able to access the unity server via ssh using my administrator account

How can I unlock the unity connection web account ( cuadmin)?

Thanks

Kind regards

Rachel

1 ACCEPTED SOLUTION

Accepted Solutions

Re: account is locked on Unity Connection 7.1.3 webpage

Rachel,

I mocked up the following in a lab:

user alias = cuadmin

account = locked

Login as admin via SSH.  Enter the following command:

utils cuc reset password

You will be prompted to enter the new password twice.

In my case, I entered "utils cuc reset password cuadmin" and then entered a new password (twice).

Afterwards, I am able to login using the cuadmin account and the CUC user display no longer indicates the account is locked.

Should be enough to get you in.

Hailey

Please rate helpful posts!

2 REPLIES

Re: account is locked on Unity Connection 7.1.3 webpage

Rachel,

I mocked up the following in a lab:

user alias = cuadmin

account = locked

Login as admin via SSH.  Enter the following command:

utils cuc reset password

You will be prompted to enter the new password twice.

In my case, I entered "utils cuc reset password cuadmin" and then entered a new password (twice).

Afterwards, I am able to login using the cuadmin account and the CUC user display no longer indicates the account is locked.

Should be enough to get you in.

Hailey

Please rate helpful posts!

New Member

Re: account is locked on Unity Connection 7.1.3 webpage

Hi

Thank you so much for your help, its working now, thanks a lot

Kind regards

Rachel

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