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ACD and AA TCL Script does not work on CME 4.0

Hi,

Im implementing ACD feature with app-b-acd-aa-2.1.0.0.tcl and app-b-acd-2.1.0.0.tcl scripts. When I run it on a 12.4-6T IOS (CME 3.4) it works perfect. I recently upgraded to 12.4 XC IOS (CME 4.0) and the service stop working. The symptom is this:

When I press an option that points to a aa-hunt , the call is inmediately disconnected from the caller point of view but the call stays internally in a queue until timeout expires. That represent a major problem besides the obvius , and is that the fxo on the router stays seized and after a few minutes of customers calling.

Does anyone can help me on how to correct the script

thanks

I have several debugs attached

  • Unified Communications Applications
1 REPLY
Cisco Employee

Re: ACD and AA TCL Script does not work on CME 4.0

You probably want to ask this over on the IP Telephony forum - the Unified Communications forum here is for questions about the Unity messaging systems (Unity, Connection, Unity Express).

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