I want the operator to be able to transfer calls into one of two call handlers that I created.
When we try to do this, the calls do not transfer to the Call Handler. The call Handler is ignored.
When I dial the extension for the call handler, the call handler works fine. I'm not sure if this is by design or if this is supposed to work another way. I tried to transfer my phone to the Call Handler and when i called my number, I didn't get the CH.
Are you 100% sure that the transfer coming into Unity is actually reflecting the destination extension you believe it is? I would run Call Viewer tool from the Tools Depot and make sure that the proper # is being forwarded into Unity which matches the call handler that you expect to be hitting.
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