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New Member

Active Directory End user with CTI availability

I'm trying to create a Active Directory End User that I can use to link thru CTI.

When I try to use the CiscoTSP the user can connect but I can't see the resources I have attached to the end user.

The system is a Cisco 6.1

Best regards


Re: Active Directory End user with CTI availability

Using the Cisco CallManager Administrator interface, create a user for each Microsoft Outlook user who wishes to use the contacts.Make sure that, in the global directory, the user has the Enable CTI Application Use checkbox checked as shown below, and that the IP Phone is associated with that user.Download the Cisco Telephony Service Provider installer from the Cisco CallManager Install Plugins.Double-click the downloaded executable. The installer proceeds to install Cisco TSP. Click Next.Choose the setup language. Click No when asked about multiple instances of Cisco TSP, unless you want to talk to

multiple Cisco CallManager clusters. Once the installation is finished, you need to configure Cisco TSP. To do so, go to Control Panel > Phone And Modem Options. When the Phone and Modem Options window opens,click the Advanced tab, then select CiscoTSP001.tsp and click Configure, as shown below.

The Cisco IP PBX Service Provider window opens. Select the User tab and provide your Cisco CallManager username and password.

Select the CTI Manager tab, and provide information about the primary and secondary Cisco CallManager servers, either an IP address or host name. Click OK to close the window. Open Microsoft Outlook and open the Contacts folder. Right-click one of the contacts that you want to call, then click Call Contact. The New Call window opens. Click Dialing Options to make sure you are using the correct line to call.In the newly-opened Dialing Options window, in the Connect Using Line area, select the line you want to use to call, then click OK. Back in the New Call window, click Start Call. Call status shows as Dialing. At this

point, the speaker on your IP phone activates, and you can hear the call progress.

When the call is connected, you see the Call Status as Connected. Closing this window ends the call. You can also end the call from the IP Phone, or by clicking End Call. Microsoft Outlook contacts can be used to dial on the IP phone. Right click on the contact, and select the Call Contact option. This triggers the Cisco Telephony Service

Provider (TSP) to dial that particular contact on an associated IP phone

New Member

Re: Active Directory End user with CTI availability


I did all of your nice instruction, but in the outlook contact, when I am trying to choose the line, there is no line. How can I get that line?

very appreciate


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