03-02-2009 11:03 AM - edited 03-18-2019 10:35 PM
How do I add a custom alert in RTMT? I've done this before but can't remember how. Cisco documentation says you can do it but doesn't show how.
03-02-2009 11:36 AM
Hi!
Please refer to:
*** Alert Customization ***
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/5_1_3/ccmsrvs/ssrtmtal.html#wp1267142
Not sure if that's the link you already checked.
Hope this helps!
Regards,
Teresa.
03-02-2009 11:51 AM
Teresa,
I looked at that documentation. Unless I am missing something it tells how to customize a pre-defined alert or an existing custom alert but not how to create a new custom alert. In my custom tab in Alert Central I have 3 custom alerts but it won't let me add any new ones.
Frustrating .....
03-02-2009 01:38 PM
Custom alerts need to be configured using the performance counters. Unfortunately the documentation does not provide too many details on how this works.
I just checked in my lab and the procedure is the following:
1. Go to System--> Performance--> Open Performance Monitoring
2. Find the device type you want to configure the alert to and expand it. You'll need to select a single counter instance to show in the right pane.
3. Right click on it and select "counter monitoring"
4. Right click on the chart and select "Set Alert/Properties"
5. Select the "Enable Alert" checkbox and configure the parameters needed.
6. You will be able to view the alert on the Alert's Custom tab.
Hope this clarifies a bit your question! If it's helpful, please rate :)
Regards,
Tere.
10-27-2015 12:55 PM
I can't even get past step one. It's grayed out.
I am in same boat. Before, I don't know how I did it, but I was able to add all kinds of tabs. Now no tabs.
NEVER mind, i had to go to Edit,New Category and it will create a new tab for you. Not sure why I didn't see that before.
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