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New Member

adhoc group chat causes CUPC 8.5.6 to totally hang

Hi there

I've using CUPS and CUPC v8.5 ( latest versions of both).

Every thing works fine - office integration, chat, desk phone integration etc.

The only thing I need to work, and it does not, is adhoc group chat. I do not need PERSISTENT chat, so it's disable on the server side.

The problem is that when I try to initiate an adhoc group chat the CUPC totally hangs.

I've doubled checked and the XCP TEXT CONFERENCE MANAGER service is up and running.

My email domain is clal-ins.co.il

I've tried to use two formats of SIP names:

1. SIP:email address ( for example haimin@clal-ins.co.il)

2. SIP: alias@clal-ins.co.il ( for example IShaimi@clal-ins.co.il)

The following is an output of the CUPC log file when the problem happens ( it runs in an infinite loop)

2012-04-24 13:15:17,731 INFO - Entering InstantMessageAdaptor.DoesChatRoomExist

2012-04-24 13:15:17,743 INFO - Exiting InstantMessageAdaptor.DoesChatRoomExist

2012-04-24 13:15:17,743 INFO - Entering InstantMessageAdaptor.DoesChatRoomExist

2012-04-24 13:15:17,757 INFO - Exiting InstantMessageAdaptor.DoesChatRoomExist

Any clues what is wrong in my configuration?

Many thanks in advance for your kind help.

Haim.

Sent from Cisco Technical Support iPad App

  • Unified Communications Applications
1 REPLY
New Member

Re: adhoc group chat causes CUPC 8.5.6 to totally hang

Quick update:

I found out that if I change the display names ( in my Active Directory) of the users to english, everything works fine.

The problem is that I need my display names to remain in HEBREW.

It seeMs the CUPS can not create a non-persistant ad-hoc chat room with an HEBREW name. Only English names are supported.

HELP!

Sent from Cisco Technical Support iPad App

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