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New Member

adhoc group chat causes CUPC 8.5.6 to totally hang

Hi there

I've using CUPS and CUPC v8.5 ( latest versions of both).

Every thing works fine - office integration, chat, desk phone integration etc.

The only thing I need to work, and it does not, is adhoc group chat. I do not need PERSISTENT chat, so it's disable on the server side.

The problem is that when I try to initiate an adhoc group chat the CUPC totally hangs.

I've doubled checked and the XCP TEXT CONFERENCE MANAGER service is up and running.

My email domain is

I've tried to use two formats of SIP names:

1. SIP:email address ( for example

2. SIP: ( for example

The following is an output of the CUPC log file when the problem happens ( it runs in an infinite loop)

2012-04-24 13:15:17,731 INFO - Entering InstantMessageAdaptor.DoesChatRoomExist

2012-04-24 13:15:17,743 INFO - Exiting InstantMessageAdaptor.DoesChatRoomExist

2012-04-24 13:15:17,743 INFO - Entering InstantMessageAdaptor.DoesChatRoomExist

2012-04-24 13:15:17,757 INFO - Exiting InstantMessageAdaptor.DoesChatRoomExist

Any clues what is wrong in my configuration?

Many thanks in advance for your kind help.


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  • Unified Communications Applications
New Member

Re: adhoc group chat causes CUPC 8.5.6 to totally hang

Quick update:

I found out that if I change the display names ( in my Active Directory) of the users to english, everything works fine.

The problem is that I need my display names to remain in HEBREW.

It seeMs the CUPS can not create a non-persistant ad-hoc chat room with an HEBREW name. Only English names are supported.


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