02-22-2008 08:39 PM - edited 03-18-2019 08:31 PM
Greetings,
I administrator my company's inherited Unity voice mail system. It was originally setup in 1999(!) and runs on NT 4 with IIS and Exchange 5.5. It has been working fine for the last two years I've administered it but today a big problem started. Recently it refused to create new voice mail accounts stating that there were no more licenses. Another employee told me that was because Unity does not delete old accounts on the Exchange side. So lo and behold there were a couple of hundred accounts of people I've never seen before! I carefully deleted accounts in the Exchange administration tool and ever since then Unity has refused to start. It will try to start itself when manually told to but gives up within 15 seconds. I made very sure that I did not delete any known admin accounts. I don't have the error log in front of me right now but every hour or so there will be 4 alerts stating that the Exchange IMAP service could not be started or logged into. The first log of the problem stated something like AvComponent Manager has an error. I've googled for a solution to this of course but nine year old systems are pretty scarce! I have telco support and will be able to rely on them for some support but if the community here has any leads or ideas on how to help with this it would be _greatly_ appreciated.
Andrew
02-23-2008 12:07 PM
1st, the hint they gave you is only half right, Unity indeed does not delete the Exchange mailboxes, but that has nothing to do with the licenses.
Only the subscribers that are in the system have to do with that, you can have twice the mailboxes and users in AD and if you still have free subscriber licenses you can add more
2nd if you deleted the Unity_
Check this guide:
Cisco Unity 3.1(x) and 4.x: AvCsMgr Service Fails to Start
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00800949dc.shtml
Also make sure you have all the services running with the right accounts
Appendix: Cisco Unity 3.1 Services
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity/42/upgrade/guide/ex/ru_570.html
BTW, maybe u already know this but Cisco support for Unity 3.x is gone so TAC won't support this
HTH
02-23-2008 12:35 PM
HI HTH,
Thanks for your response! I narrowed down the problem. Although the Unity_
Thanks!
Andrew
02-23-2008 12:42 PM
HTH = Hope This Helps
That's the issue, the account needs to have it's mailbox in exchange, that's outlined in the link i already posted
Verify the Unity_
HTH
02-23-2008 01:15 PM
Alright, deleted the account and Mailbox and the recreated accounts have been made but the Mailbox is still not found in the User Manager. As I am using NT4 without AD the process is a bit different than those instructions, I try to delete the Mailbox in the MS Exchange Administrator and it fails to to delete the user account, so I delete that and recreate the user and than manually create the Mailbox and no dice.
EDIT: Never mind, about that problem, I was able to fix it by creating a new NT account from within the MS Exchange Admin tool. Unity still won't start so I'm troubleshooting.
02-23-2008 02:22 PM
Well tinkering around for another hour hasn't helped anything. Would Deleting the MAPI Profile be the next logical step to try?
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