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New Member

after reset at the CM , phones do not reset.

hi!

CM ver is 4.1.3.

phone firmware is 8.0.3

after reset all phones , phones do not reset.

in event log, device unregistred.

why ? how do i check first ?

thanks

3 REPLIES
Green

Re: after reset at the CM , phones do not reset.

Are you performing the reset via CCMAdmin page?

Trying it from SUB web page or PUB web page?

Or restarting CCM.exe ?

Phones registered to SUB or PUB?

Replication is fine?

New Member

Re: after reset at the CM , phones do not reset.

hi!

thank for ur answer.

OK. i reset via ccmadmin page . my ccm is only pub.

phone is 7961.

and,after reload my switch ( connect phones),

phone do not reset any phones.

if switch is problem , how do i check at first ?

thanks.

Re: after reset at the CM , phones do not reset.

Hi -

Why were you resetting the phones in the first place - to correct a problem? Were you applying the phone load you mentioned? If you haven't already contacted TAC on this one, I would. If you were applying phone load change and the phones will no longer register with CallManager, try going back to the prior phone load.

Best wishes, Ginger

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