Re: Agent is not visible in Cisco Supervisor Desk Top
In this case what you should try to telnet into that specific port is the Agents PC where the CAD software is running, this ports are use by the UCCX for the chat service. this service is the one that handles not oly the chat feature between the agents but also the agent status in the suppervisor desktop.
Please follow this document, and test again the connectivity.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...