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Agent Whisper issue

Hi Team,

My Agent whisper is not working on random calls. i have 9.0 ICM and CVP platform.

i have found error log on the call server.

1205522: 10.117.6.21: Nov 25 2013 06:39:02.472 +0000: %CVP_9_0_SIP-3-SIP_ERROR_SNMP:  CALLGUID = 1AC098B454D311E383D35057A8D21E80 LEGID = 1AC098B454D311E383D35057A8D21E80-138536154206526348 - [OUTBOUND] Whisper Prompt Playback failed. Check the media name and address. VXML gateway logs can provide more detail with 'deb voip appl err' trace on. [id:5010]

3 REPLIES

Agent Whisper issue

Did you ever get an answer to this?

david

Agent Whisper issue

Hey David,

i got solution to it, it is just codec issue.

Regards

Pardha

New Member

Agent Whisper issue

Hi Pardha,

CODEC issue where?

TIA,

Amir

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