11-25-2013 05:07 AM - edited 03-19-2019 07:34 AM
Hi Team,
My Agent whisper is not working on random calls. i have 9.0 ICM and CVP platform.
i have found error log on the call server.
1205522: 10.117.6.21: Nov 25 2013 06:39:02.472 +0000: %CVP_9_0_SIP-3-SIP_ERROR_SNMP: CALLGUID = 1AC098B454D311E383D35057A8D21E80 LEGID = 1AC098B454D311E383D35057A8D21E80-138536154206526348 - [OUTBOUND] Whisper Prompt Playback failed. Check the media name and address. VXML gateway logs can provide more detail with 'deb voip appl err' trace on. [id:5010]
12-30-2013 01:52 PM
12-30-2013 09:27 PM
Hey David,
i got solution to it, it is just codec issue.
Regards
Pardha
02-04-2014 11:31 AM
Hi Pardha,
CODEC issue where?
TIA,
Amir
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