Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Agents Don't Update in Supervisor

When we make a change to assigned skills in UCCX, we don't see the agents changes groups in the Supervisor app?

This was working until recently, when we made the change we could see it reflected in Supervisor.

Now it does appear the agents are taking the correct assigned skills calls, but then are not showing up in Supervisor under the correct group?

Note:if an agent is assigned more than one skill group, they all have a competence level of 5. Not  sure if this has any affect?

Any thoughts?

  • Unified Communications Applications
Everyone's tags (1)
This widget could not be displayed.