I have a few agents that work from home using VPN connectivity and a softphone on their desktop. They are able to login and take calls no problem using the agent software once they are logged in. But when you open up the supervisor software, we do not see the agents listed there. I see them flicker in and out of the supervisor desktop. If they are in the office then they show up no problem. So something about being at home over the VPN using the softphone (ip communicator) is causing this. Anyone have any ideas?
Yeah that did it. Knowing the communication ports between UCCX and the CAD pointed me to my firewall. I was able to see the traffic coming from UCCX going towards the VPN user so when I created a new ACL and allowed the traffic. The agents appeared within CSD. Thanks for your help.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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