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Allowing caller to route to an extension while listening to call handler greeting

We have a Unity 7.x server.  We want to configure it such that when an outside caller dials into the main line (hits a call handler), they can tap in an extension at any time during the playback of the opening greeting and be transferred to that extension. Not just the voice mailbox for that extension.  They want the call to be transferred to that extension.  Right now it is not working.  Instead the call just goes right to the voice mailbox of the extension that is entered during playback of the opening greeting.  In the "During greeting:" section of the call handler, the "Allow caller input" box is checked.  Under the "Caller Input", the "Allow callers to dial an extension during greeting" is also checked.  What's missing?

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Accepted Solutions
Cisco Employee

Re: Allowing caller to route to an extension while listening to

Go to the subscribers and under transfer settings set it to yes, ring subscriber phone. The default behavior is to send calls to VM and not ring the phone.

For this I assume you mean they already have a subscriber, for non-subscriber DNs you need a call system transfer.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
1 REPLY
Cisco Employee

Re: Allowing caller to route to an extension while listening to

Go to the subscribers and under transfer settings set it to yes, ring subscriber phone. The default behavior is to send calls to VM and not ring the phone.

For this I assume you mean they already have a subscriber, for non-subscriber DNs you need a call system transfer.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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