Allowing caller to route to an extension while listening to call handler greeting
We have a Unity 7.x server. We want to configure it such that when an outside caller dials into the main line (hits a call handler), they can tap in an extension at any time during the playback of the opening greeting and be transferred to that extension. Not just the voice mailbox for that extension. They want the call to be transferred to that extension. Right now it is not working. Instead the call just goes right to the voice mailbox of the extension that is entered during playback of the opening greeting. In the "During greeting:" section of the call handler, the "Allow caller input" box is checked. Under the "Caller Input", the "Allow callers to dial an extension during greeting" is also checked. What's missing?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...