02-14-2008 12:18 AM - edited 03-18-2019 08:28 PM
here's the scenario:
- external calls to our operator 5555 after office hr. announced " our ofc is only at 6pm" ...no problem
- internal calls to our operator using 0 pointing to 5555 after ofc hr. also not a prob.
- internal call to our operator using 5555 after ofc hr. go directly to voice mail. Where to check the problem? thanks
02-14-2008 08:54 AM
Hi -
Check to see if there is an enabled Internal greeting that is Blank (no recording) and goes directly to the after greeting action to take a message.
Ginger
02-17-2008 09:08 AM
Hi, how is this time of day routing configured? is that configured on CCM or Unity? if this is a TOD routing config on CCM and you are using translation patters that points to '0' to make this TOD config I would say to check that, and include this 5555 on the TOD translation patterns.
If this is not being setup on CCM and you are using Unity for this then I agree with 'gkavan' check if there is an 'internal' greeting that is enabled or check if there is a 'routing rule' on unity for forwarded calls that is pointing to leave a message for this user.
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