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Community Member

Any call screen/filter on Unity or CallManager?

I know Cisco Personal Assistant will be fade out. I just wonder if there is any call filtering feature on Unity or CallManager so that end user can create their own call rules to block / permit the call etc (just like IPMA call filtering or any other advance call screen).

Thanks for help.

3 REPLIES
Blue

Re: Any call screen/filter on Unity or CallManager?

cannot create call rules with call manager for filtering calls.

can create call handlers with unity to assist in call routing, etc. or can create rules in unity that could keep certain ANI from reaching your subscribers.

Hall of Fame Super Silver

Re: Any call screen/filter on Unity or CallManager?

With Unity Connection end users with access to PCA and COS setting can create personal call rules to redirect calls based on criteria such as time of day, ANI, etc. You can also integrate CUC with Exchange and perform routing based on calendar events.

Chris

Community Member

Re: Any call screen/filter on Unity or CallManager?

Thanks for your reply.

However, I have already had a Unity 4.04. Any difference between Unity Connection and Unity? Can Unity connection integrate into the Unity platform?

Any suggestions?

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