thanks a lot for your help. Sorry it took me a while to get back to you (Netpro was read-only for a couple of days and I almost didn't find my way back here with the new design ;-))
I found the solution to my problem: was a stupid mistake this time. I completely forgot the webdialer service parameter "Apply Application Dial Rules on SOAP Dial Request" is set to false by default. That's why click-to-call ignored my application dial rule. I set the parameter to true, the dial rule now gets applied to click-to-call requests as well and everything works like a charm!
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...