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Community Member

ARC Console Issue not able to transfer


I have just installed Ver3.1.1.142 however on the console the options to  transfer etc are grayed out, and when I right click on the call I can  not transfer at all. Any ideas to point me in the right direction.

2 REPLIES
Hall of Fame Super Red

Re: ARC Console Issue not able to transfer

Hi Richard,

I remember reading about this type of issue with an answer from an ARC rep, he talked about this being

related to the CTI integration - CTI Route Points & CTI ports etc?

Cheers! Just a thought.

Rob

Community Member

Re: ARC Console Issue not able to transfer

Cheers Rob I will have a look at this

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