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ASAI Adjunct Failure

We have ICM 8.5.1 and Avaya CM 5.2 with AES 4.2.3.  When we send calls to the ACD using a Translation Route, the call arrives on the appropriate VDN and executes the correct Adjunct steps in the Vector but the PIM log the following errors:

11:07:22:707 PG1A-pim1 Trace:     ASAI_RECV => 217: asai_errno=-20 Bri:1 !SaoID 12100 C_EN_REP (C_REQUEST)  C_OFFERED SwCID 7736 Trk 6240 DecodedTrk 198 Dom[Type VDN Val 1971738] Clng 6154457355 Cld 1971738 UUI[len 0 Prot ?? Data (NULL)] User[len -2147483648 Type NUSE] DNIS (NULL)

11:07:22:707 PG1A-pim1 Trace: Bri/SAOid: 1/12100; C_OFFERED (NEW): [Dom VDN 1971738] Cid=7736 Clng=6154457355 Cld=1971738 UU=None TrkInfo=[342/198 NON [0]] Dom=[C_VDN [12] 1971738]

        Clct=13 Timeout=16842752 IncUdata=None PriLvl=C_NUSE_LONG Iflow=C_NUSE_LONG QTime=[-1:-1:-1] Dnis=(NULL)

11:07:22:707 PG1A-pim1 Trace: Call::SetSourceConnectionID: CID: 7736 DeviceID: D293901 DevIDType: 1

11:07:22:707 PG1A-pim1 Trace: Call SourceConnectionID [CID 7736 Dev D293901 Type 1]

11:07:22:707 PG1A-pim1 Trace: C_OFFERED: called_num=1971738 is copied into dnis_chars[1971738] of private Data 

11:07:22:707 PG1A-pim1 Trace: Callid=7736 AddPartyToList[1, D293901] Total 1

11:07:22:707 PG1A-pim1 Trace: CSTA DELIVERED,

    PrivData=[UU=None Consult[CID 0 Dev  DevType 1] II 0

    Alert[Handle -1 Type LT_UNKNOWN] ANI 6154457355

    dnis_chars [1971738] UCID 0x11E3800

    TG 342 Tk 198 Mult 1]

    LoginDigits [] CallPrompt []

     CallID      = 7736  DeviceID = D293901  DeviceType = Dynamic

     Alerting    = 1971738

     Calling     = 6154457355

     Called      = 1971738

     Redirection =

     LocalState  = INITIATE

     Cause       = EC_NEW_CALL

The full log is attached.

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1 REPLY
New Member

Re: ASAI Adjunct Failure

Ah, well, even after opening a TAC case, I had to solve my own issue.  I'll put the solution here in hopes it will help someone else.

Ultimately, I decided to look back over my PG configuration since I noticed in the PIM log that I wasn't even receiving a Route Request.  I fould that I had mistakenly set the PIM to use ASAI SignalID Link 1 for Post-Route instead of Link 2.  I correctly set it to monitor Link 2, which explains why I could see agent and VDN data, but without Post-Route on Link 2, the PG never received the Route Request.

See the attached screenshot for reference.

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