We have ICM 8.5.1 and Avaya CM 5.2 with AES 4.2.3. When we send calls to the ACD using a Translation Route, the call arrives on the appropriate VDN and executes the correct Adjunct steps in the Vector but the PIM log the following errors:
Ah, well, even after opening a TAC case, I had to solve my own issue. I'll put the solution here in hopes it will help someone else.
Ultimately, I decided to look back over my PG configuration since I noticed in the PIM log that I wasn't even receiving a Route Request. I fould that I had mistakenly set the PIM to use ASAI SignalID Link 1 for Post-Route instead of Link 2. I correctly set it to monitor Link 2, which explains why I could see agent and VDN data, but without Post-Route on Link 2, the PG never received the Route Request.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...