Attendant Console Broadcast group with CCM 4.1(3) doesn't work.

[z.zdravkov]

Hi,

I'm configuring the Attendant Console through the guide for broadcast hunting. I'm using 7960 phone. I have restarted and checked everything twice. I have done it on two different servers and still can't see the call comming in the AC application.

I'll greatly appreciate your help.

Thank you.

Regards,

Zdravko

[Rob Huffman]

Hi Zdravko,

Pay special attetion to this note;

Note The attendant console only broadcasts calls to attendants that are set up as user/line number hunt group members in the broadcast hunting pilot point.

Here is the related info;

Understanding Broadcast Hunting

Broadcast hunting enables Cisco Cisco CallManager Attendant Console to answer calls and place them into a queue. The attendant console displays the queued calls to all available attendants after inserting the calls into the queue and to all attendants that become available while the call is in the queue.

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Note The attendant console only broadcasts calls to attendants that are set up as user/line number hunt group members in the broadcast hunting pilot point.

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The queued calls appear in the Broadcast Calls window on the attendant PC. While in the queue, the callers receive music on hold if you have chosen an audio source from the Network Hold Audio Source and the User Hold MOH Audio Source drop-down list boxes in the Device Pool window.

Any attendant in the hunt group that is online can answer the queued calls. Cisco TCD does not automatically send the calls to an attendant. When an attendant answers a call, Cisco TCD removes the call from the Broadcast Calls window and displays it in the Call Control window of the attendant who answered the call.

You configure broadcast hunting for a pilot point by using the Attendant Console Configuration Tool.

From this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmfeat/fsccmac.html#wp1144539

Hope this helps!

Rob

[Clifford McGlamry]

Zdravo,

It sounds like you may not have correctly associated the phones with the AC user. If you don't have all the various components properly configured with the user accounts having control of the involved devices, it will do what you are describing.

Cliff

[z.zdravkov]

The devices and the pilot is correctly associated. The agents in the group are defined with users. Everything is checked many times and still doesn't work. We are wondering may it be from the IPCC Express co-operated on the server.