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Attendant console error - connection failure .... using server port 1859

Hi we are having issues where the user is unable to login to the attenadnt console

the error is as follows -

A connection failure has occurred attempting to connect to server: using server ort: 1859. Please ensure the server is active, and the logging information is correct.

After reboot everything is OK

the netstat shows the app listening on 1859 is CTSS.exe? Which service does it corelate to in Windows? I can check if that service is running next time. I did not find a CTSS service ot something that sounds similar.

Also, in order to open a TAC Case where do I find the serial number for the Attendant console?

 

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