attendant console error message: invalid device. specify another device.
i've set up attendant console from my cucm6.0. ac is communicating to cucm, because when i enter my receptionist's ext in the configuration, her name appears. however, as soon as sh tries to log in to ac, an error message pops up that states: invalid device. specify another device.
the reception telephone has been added to the ac device authentication application user, as well as the ac application user. both users have also been associated with the Standard CTI Allow Call Park Monitoring, Standard CTI Allow Control of All Devices and Standard CTI Enabled groups.
A bunch of us had this conversation last year I beleive on which is the correct way to set it up. Its a tricky process and sometimes it takes ripping it all out, and putting it back in again from scratch. (AC setup)
This will basically use CTI to/from your PC and control your deskphone similar to how AC works.
Also, I know AC is frustrating. Sometimes simply restarting the services in the correct order (CTI first, then maybe AC) will work. Or take the phone you are controlling, registering it only to the Subscriber and see if it will work.
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