I am having 2 vary odd problems with Attendant Console after upgrading from the CCM 4.1 version to 6.x version. The first easier to explain is that trying to transfer calls to an outside line that was added to the speed dials section no longer works. I found that if you right click and pick consult transfer and then consult transfer again it works but you can't just transfer or drag and drop the call.
The second problem is going to take some background info. We have a receptionist with a 7961 that has the fist 5 lines in a line group and then we also have a customer service line group. The hunt list for the main number has the receptionist line group first and the customer service line group second and the calls role from one group to the other. The call flow works great but for some reason when the RNA timeout is reached for the receptionist and the call is sent to the customer service line group a message pops up on the receptionist's Attendant console saying "failed to make new call". anyone have any ideas on either problem?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...