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Community Member

Attendant Console phone with multiple lines

I must be doing something wrong for this not to work.

I have 1 receptionist with 2 lines. If line 1 is busy the next inbound call should route to the second line correct?

Both have been added to the hunt group as direct call to acuser1 line 1 or line 2.

After that is will go to a hunt pilot and attempt to ring 2 other users through a broadcast ring.

The second line never rings.

What am I doing wrong?

3 REPLIES
Silver

Re: Attendant Console phone with multiple lines

You can achive your needs through circular hunt group configuration. Before you create the circular hunt groups using Cisco CallManager Attendant Console, perform these steps:

Create the pilot points.

Create the hunt groups.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/1_2_1/english/administration/guide/ccmac121.html

Community Member

Re: Attendant Console phone with multiple lines

you can also change the line settings for the first line to forward to line 2 in the FWD No Answer section or the Forward Internal/External section.

Cisco Employee

Re: Attendant Console phone with multiple lines

forward settings are bypassed when calls are routed thru a hunt pilot or pilot point, that would break the whole logic of having someone create the settings and configure a certain order on which phones need to ring if they are going to end up following the forward settings

javalenc

HTH

java

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