Attendant Console Problem

[rchilcote]

I support a customer who says that there are times when the AC app will automatically go "Online" or "Offline" without the user knowing it happened. I have since discovered that pressing the spacebar when the AC window is active will toggle between states. I beleive the users are hitting the spacebar and not realizing it, but they swear that's not the case.

Has anyone else seen these symptoms? Also, is there a way to either disable or change the shortcut keys within the AC?

The customer is using CCM 4.1.3sr3c.

Any help or comments would be appreciated.

[aamercado]

haven't tried it but may be you can edit or disable the spacebar. See below

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/attendnt/call_att/151/english/ac_3_eng.htm#wp1022656

[rchilcote]

Thanks, I'll try that.

Has anyone else seen this issue that was not related to the space bar shortcut?

[tbergquist]

I have customer saying they are having the same issue. They are running CCM 3.3.5

I will let you know if I find any resolution.