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New Member

Attendant Console

Folks

I'm configuring AC in a ccm 4.0(2a)

I created my pilot point, associated the PP with the AC user and associated the proper phones too. I created the AC users, I created the Hunt Group, I go online on the AC client user interface, if I dial the PP extension (DID) I get dead air and after 7 seconds I get fast busy, please point me in the right track

thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Attendant Console

does it work if you dial the PP internally?

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

Re: Attendant Console

does it work if you dial the PP internally?

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Attendant Console

I just fix it thank you

New Member

Re: Attendant Console

make sure that as user password is 12345

devices are associated with ac user

when you dial PP,you get dead air because you pattern is matching with PP,Make sure no any patten is matches with PP, for example your dial pattern are 9.00!,9.03xx! and your PP no may be start with 9.

The other thing that you get fast busy, indicates that PP may not proper associated with ac user, also sure it.

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