Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Attendant console

hi ,

I have the problems for receive the calls in client attendant console, but i can receivs them in ip phone.when i will log on in the client attendant console i see the followin message :

the device is out of service. you can not make or receive calls 

 

thanks

4 REPLIES

Hi,Please try the steps from

Hi,

Please try the steps from the following link

https://supportforums.cisco.com/document/66801/cueac-phone-status-out-service

Let us know if it helps.

Manish

Community Member

Hi ,thanks for your answer

Hi ,

thanks for your answer ,but my ip phones are properly configure in CUCM because i can spend the call in internel and external.then the problems is in  attendant console client or server.

Cisco Employee

Hi Abdel, Can you please

Hi Abdel,

 

Can you please check if your CTI ports are registered. Also check if the username provided on TSP is the same as the Application user created for CUEAC.

 

Regards,

Swathi

Community Member

Hi,I have the same isseu, but

Hi,

I have the same isseu, but it's random (once a week) and just restarting Attendant Console Services solve the problem so I guess is not a configuration issue.

 

CUCM: 9.1.2

ENT Ac: 9.1.1.10

 

Thanks,

Stefano

 

126
Views
0
Helpful
4
Replies
CreatePlease to create content